Hassle Free Returns & Exchanges
At Taben Western our goal is to make sure each customer is completely satisfied with their purchase. We offer free exchanges and returns in the Continental US. Our return rate is very low due to our quality products but understand there are cases where a return/exchange might be necessary due to sizing. We are are available to assist you by email, chat, or over the phone. All of our returns are hassle free. We do ask you to please make to return the product in a new state(unworn and no scratches on the sole). All returns will be accepted within 30 days of order date and in unworn condition. Any request after 30 days will be denied.
If the product is returned and the soles are dirty/worn unfortunately we cannot issue a full refund. The product will be shipped back to you since it has been used.
Unfortunately we cannot offer free returns to Hawaii and to Alaska. The return cost is just too high for us. We do offer free shipping but in case of returns the buyer is responsible.
Refunds on Paid Shipping Services( Expedited $10 or Overnight $60)
Once the product is returned in new condition our team will process the full refund on the product price. If you paid for expedited shipping (extra $10) or overnight (Extra $60) the cost of the service will not be refunded. The reason being the service has already been provided by the carrier and we cannot issue a refund on a service that has been executed by third parties( USPS or Fedex)
We do offer expedited shipping and overnight shipping for those needing to receive the product faster. Please keep in mind shipping days are Monday-Friday. The cut off times are 1 pm eastern time. Orders placed after 1 pm eastern will be shipped the next day. Please keep in mind if you order Friday night your order will be shipped on Monday. If Monday turns out being a holiday your order will be shipped on Tuesday. Expedited shipping and overnight shipping has a faster arrival but it does not expedite over the weekend or on holiday’s. Please plan accordingly.
Please contact firstname.lastname@example.org and on the subject line write your order number/ Return or Exchange.
On the email please state briefly the reason for return( defect, exchange, return). For exchanges please let us know if you would like the same style or a new one along with the size required.
One we receive your email we will send a Prepaid shipping label for you to send us back and follow your instructions to complete the return or exchange.
Please feel free to exchange as many times needed until we find your size. We are committed to making sure you are happy with our product.
Need advice on sizing? contact us email@example.com for help.