Returns & Exchanges

Hassle Free Returns & Exchanges

At Brunello’s our goal is to make sure each customer is completely satisfied with their purchase. We offer free exchanges and returns. Our return rate is very low due to our quality products but understand there are cases where a return/exchange might be necessary due to sizing. We are are available to assist you by email, chat, or over the phone. All of our returns are hassle free. We do ask you to please make to return the product in a new state(unworn and no scratches on the sole). All returns will be accepted within 30 days and in unworn condition.

 

Return Process

Please contact customerservice@tabenwestern.com and on the subject line write your order number/ Return or Exchange.

On the email please state briefly the reason for return( defect, exchange, return). For exchanges please let us know if you would like the same style or a new one along with the size required.

One we receive your email we will send a Prepaid shipping label for you to send us back and follow your instructions to complete the return or exchange.

Please feel free to exchange as many times needed until we find your size. We are committed to making sure you are happy with our product.

Need advice on sizing? contact us customerservice@tabenwestern.com for help.